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Search results: 7
  • TD Canada Trust (A): The Green and the Red

    TD Canada Trust (A): The Green and the Red

    by Dennis Campbell • Brent Kazan

    The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth... More

    Language: ENG
    Copyright: 2008
  • Shangri-La Hotels

    Shangri-La Hotels

    by Dennis Campbell • Brent Kazan

    In November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major issues at hand: (1) the company was expanding ... More

    Language: ENG
    Copyright: 2008
  • TD Canada Trust (B): Linking the Service Model to the P&L

    TD Canada Trust (B): Linking the Service Model to the P&L

    by Dennis Campbell • Brent Kazan

    Supplement... More

    Language: ENG
    Copyright: 2008
  • TD Canada Trust (C): Translating the Service Model to Service Operations

    TD Canada Trust (C): Translating the Service Model to Service Operations

    by Dennis Campbell • Brent Kazan

    Supplement... More

    Language: ENG
    Copyright: 2008
  • TD Canada Trust

    TD Canada Trust

    by Dennis Campbell • Brent Kazan

    The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth larges... More

    Language: ENG
    Copyright: 2009
  • Playa Dorada Tennis Club: Expansion Strategy

    Playa Dorada Tennis Club: Expansion Strategy

    by W. Earl Sasser • Brent Kazan

    Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space is limited. The director of te... More

    Language: ENG
    Copyright: 2010
  • D2Hawkeye: Growing the Medical IT Enterprise

    D2Hawkeye: Growing the Medical IT Enterprise

    by Brent Kazan • Robert F. Higgins • Sophie Lamontagne

    Case... More

    Language: ENG
    Copyright: 2014
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