Search Results
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TD Canada Trust (A): The Green and the Red
The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth... More
Language: ENGCopyright: 2008 -
Shangri-La Hotels
In November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major issues at hand: (1) the company was expanding ... More
Language: ENGCopyright: 2008 -
Language: ENGCopyright: 2008
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Language: ENGCopyright: 2008
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TD Canada Trust
The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth larges... More
Language: ENGCopyright: 2009 -
Playa Dorada Tennis Club: Expansion Strategy
Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space is limited. The director of te... More
Language: ENGCopyright: 2010 -
Language: ENGCopyright: 2014