This fictitious case study by Idalene F. Kesner, the Frank P. Popoff Professor at Indiana University, and Sally Fowler, assistant professor at Victoria University, explores the issues that arise when the wires get crossed between a team of consultants and their key client. The client is the CEO of a...
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Dissimilar in size and separated by more than two hundred miles, the two towns have more in common than might appear at first glance. Elsewhere in the country, they would be considered small towns, but in South Dakota, they are urban population centers. In the first half of the twenti...
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