Investing in Knowledge Workers' Networks and Learning
Technical and social approaches to improving knowledge creation and sharing complement each other, but they emanate from preconceived notions of how knowledge workers get information and solve problems at work. While knowledge worker performance is critical, we know little about how high performers within that category get information and knowledge from other workers. This chapter evaluates how knowledge workers find and use information, detailing research conducted to provide a ground-level view of high performing knowledge workers. This chapter is excerpted from "Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers."
- Derechos de autor:
- 2005 HBS Press
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