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Duke University Health System has for the past five years operated a specialized clinic for the management of congestive heart failure, a very common and costly condition in the surrounding community. Nurse practitioners, whose work is guided by highly specified protocols and overseen by cardiologis... More

Supplements the (A) case.... More

Supplements the (A) case.... More

This short fictional case forms the basis of a team decision-making exercise. The case, inspired by a real decision facing a major telecommunications company, describes a cross-functional management team convened by the CEO for the purpose of developing a recommendation about whether to conduct a fu... More

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.... More

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.... More

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.... More

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.... More

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.... More

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.... More

Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0" projects--preliminary strategic explorations o... More

The night before the launch of the Challenger shuttle, officials from Morton Thiokol (Solid Rocket Booster manufacturer) and NASA participated in a teleconference to discuss whether to postpone the shuttle launch due to predicted low temperatures at Kennedy Space Center. This case provides backgroun... More

Supplements the (A) case.... More

Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making and the care process itself, w... More

Describes the 16-day final mission of the space shuttle Columbia in January 2003 in which seven astronauts died. Includes background on NASA and the creation of the human space flight program, including the 1970 Apollo 13 crisis and 1986 Challenger disaster. Examines NASA's organizational culture, l... More

This book brings together a collection of scholars whose work is leading the field of political entertainment studies, and yet it crosses methodological divides to do so, with quantitative and critical/cultural perspectives both represented. Indeed, each author worked as a part of a pair, addressing... More