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This book reveals the secrets of Yamato Transport's success in maintaining and extending its leadership in Japan's domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly ur... More

This book provides a tool for generic readers and graduates who are interested or majoring in systems engineering, decision science, management science, and project management to sharpen their system thinking skills, equipping them with a multiangle perspective, and offering them broader view to und... More

This book offers a new perspective and deeper understanding of complex socioeconomic systems, and explores the laws and mechanisms of erring by revealing the system structure, i.e., the context in which errors are imbedded. It proposes a number of new concepts for the field of systems science concer... More

A Friendly Dialogue Between an Atheist and a Christian is an exchange between Luis Palau and Zhao Qizheng presenting a composite of recorded dialogues held in China. Luis Palau is a well known Christian evangelist and Zhao Qizheng is the Vice Chairman of the Foreign Affairs Committee and former Min... More